• Summary of Topics

    • Before you Enrol

    • Communicate in Writing

    • Documents you must receive

    • Concerns and complaints

      • Student Complaint Procedure

      • Sexual Violence Policy

    • Sale of Student’s Good and Services

    • Fee Collection

    • Refunds

    • International Students

    • Insurance

    • Mid-Point Evaluation

    • Qualified Instructors

    • Closure

    • Contact

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  • 4.1 Theory Attendance

    • Students are expected to be on time for classes and must complete all theory classroom hours

    • Lectures will not be repeated for students who are absent.

    • All hours must be accounted for to complete the program

    • Students are expected to make up for any missed time at a later date

    • To make up for lost in-class time, instructors can offer but are not limited to the following options:

    • Presentation on missed class subject material

    • Make up assignments or essays

    • Make up session

    • A student absent for 3 or more consecutive sessions due to illness will be required to present a note from his/her physician.

    • A student absent for 5 consecutive sessions without notifying the school or instructor will be assumed to have terminated his/her training. A Notice of Termination will be sent to the student along with any applicable refund as provided for in Part 1C: Refund Policy

    4.2 Cancellation of Classes

    Classes may be cancelled for various reasons including but not limited to: • inclement weather
    • medical emergencies
    • other unforeseen emergencies or events

    4.3 Clinical Placement Attendance

    All students are required to attend 100% of the placement hours. Make up for missed times will be strictly enforced; make up hours must equal hour missed. This will be monitored and supervised by the instructor involved and the school administrator.

    If unable to make placement shift, the student will inform the college and/or clinical instructor with at least 2 hours notice.

  • 7.2 Student Sexual Violence Policy

    (a) Sexual Violence Policy

    (i)  Metrocare Health Academy is committed to providing its students with an educational environment free from sexual violence and treating its students who report incidents of sexual violence with dignity and respect.

    (ii)  Metrocare Health Academy has adopted this Sexual Violence Policy, which defines sexual violence and outlines its training, reporting, investigative and disciplinary responses to complaints of sexual violence made by its students that have occurred on its campus, or at one of its events and involve its students.

    (iii)  The person accused of engaging in sexual violence will be referred to as the “Respondent” and the person making the allegation as the “Complainant”.

    (b) Definition of Sexual Violence

    Sexual violence means any sexual act or act targeting a person’s sexuality, gender identity or gender expression, whether the act is physical or psychological in nature, that is committed, threatened or attempted against a person without the person’s consent, and includes sexual assault, sexual harassment, stalking, indecent exposure, voyeurism and sexual exploitation.

    (c) Training, Reporting and Responding to Sexual Violence

    (i)  Metrocare Health Academy shall make available a copy of the Sexual Violence Policy with every contract made between it and its students, and provide a copy of the Sexual Violence Policy to career college management (corporate directors, controlling shareholders, owners, partners, other persons who manage or direct the career college’s affairs, and their agents), instructors, staff, other employees and contractors and train them about the policy and its processes of reporting, investigating and responding to complaints of sexual violence involving its students.

    (ii)  The Sexual Violence Policy shall be published on its website

    (iii)  Career college management, instructors, staff, other employees and contractors of Metrocare Health Academy will report incidents of or complaints of sexual violence to the College Administrator – Andrew Frias - upon becoming aware of them.

    (iv)  Students who have been affected by sexual violence or who need information about support services should contact the College Administrator - Andrew Frias

    (v)  Subject to Section 4 below, to the extent it is possible, Metrocare Health Academy will attempt to keep all personal information of persons involved in the investigation confidential except in those circumstances where it believes an individual is at imminent risk of self-harm, or of harming another, or there are reasonable grounds to believe that others on its campus or the broader community are at risk. This will be done by:

    • ensuring that all complaints/reports and information gathered as a result of the complaint/reports will be only available to those who need to know for purposes of investigation, implementing safety measures and other circumstances that arise from any given case; and

    • ensuring that the documentation is kept in a separate file from that of the Complainant/student or the Respondent.

    (d) Filing a Formal Complaint

    (i)  Under this Sexual Violence Policy, any student of Metrocare Health Academy college may file a report of an incident or a complaint in writing. The other officials, offices or departments that will be involved in the investigation are:

    1. Administrator - Andrew Frias

    2. College Registar - Joe-Ann Frias

    3. Admin Assistant - Mylene Alcantara

    (e) Preliminary Assessment

    (i)  Upon receipt of a report of an incident or a complaint of alleged sexual violence being made, College Administrator will respond promptly and:

    • Determine whether an investigation should proceed through a preliminary assessment

      • Referring the complainant to Sexual Violence Resources

      • Determine whether the complaint or report contains allegations that constitute sexual violence as defined in this policy or if it falls under a different policy

    • Ask the complainant if they would like the College to conduct an investigation. Note: Complainants may choose not to request an investigation and have the right to refuse to participate in any investigations

    • Determine who should conduct the investigation having regard to the seriousness of the allegation and the parties involved;

    • Determine whether the incident should be referred immediately to the police; In such cases or where civil proceedings are commenced in respect of allegations of sexual violence, Metrocare Health Academy may conduct its own independent investigation and make its own determination in accordance with its own policies and procedures; and

    • Determine what interim measures ought to be put in place pending the investigation process such as removal of the Respondent or seeking alternate methods of providing necessary course studies.

      • During an investigation, a protective and not disciplinary interim measure may be put in place to restrict the activities of the Respondent to a Complainant. Interim measures may include but are not limited to:

        • No Contact Bans

        • Communication Bans

        • Campus restrictions

        • Interim suspension

    (f) Procedural Fairness

    (i) The process described is one based on impartiality, ensuring both the Respondent and Complainant are informed of each other's statements and given fair opportunities to respond. It includes clear notice of meetings or interviews where they can present evidence. The outcome is a written decision with detailed facts and analysis, allowing both parties and any reviewing body to understand the reasoning behind the decision.

    (g) Investigating Reports of Sexual Violence

    (i) Once an investigation is initiated, the following will occur:

    • determine if the Complainant wishes to participate in an investigation;

    • the Complainant and the Respondent will be advised that they may ask another person to be present throughout the investigation;

    • interviewing the Complainant within 3 business days to ensure a complete understanding of the allegation and gathering additional information that may not have been included in the written complaint such as the date and time of the incident, the persons involved, the names of any person who witnessed the incident and a complete description of what occurred;

    • Students/Complainants who disclose their experience of sexual violence through reporting an incident of, making a complaint about, or accessing supports and services for sexual violence, will not be asked irrelevant questions during the investigation process by the private career college’s staff or investigators, including irrelevant questions relating to the student’s sexual expression or past sexual history.

    • informing and interviewing the Respondent within 5 business days of the complaint, providing details of the allegations and giving the Respondent an opportunity to respond to those allegations and to provide any witnesses the Respondent feels are essential to the investigation;

    • interviewing any person involved within 5 business days or who has, or may have, knowledge of the incident and any identified witnesses;

    • providing reasonable updates to the Complainant and the Respondent about the status of the investigation; and

    • following the investigation, College Administrator will:

      • review all of the evidence collected during the investigation;

      • determine whether sexual violence occurred; and if so

      • determine what disciplinary action, if any, should be taken as set out in Section 5 below

    (h) Disciplinary Measures

    (i) If students/complainant, in good faith, report an incident of, or make a complaint about, sexual violence, they will not be subject to discipline or sanctions for violations of the private career college’s policies relating to drugs or alcohol use at the time the alleged sexual violent occurred.

    (ii) If it is determined by Metrocare Health Academy that the Respondent did engage in sexual violence, immediate disciplinary or corrective action will be taken. This may include:

    • disciplinary action up to and including termination of employment of instructors or staff; or

    • expulsion of a student; and /or

    • the placement of certain restrictions on the Respondent’s ability to access certain premises or facilities; and/or

    • any other actions that may be appropriate in the circumstances.

    (i) Appeal

    • Should the Complainant or the Respondent not agree with the decision resulting from the investigation, he or she may appeal the decision to Metrocare Health Academy Administrator - Andrew Frias within 15 days by submitting a letter addressed to Andrew Frias advising of the person’s intent to appeal the decision.

    (j) Making False Statements

    • It is a violation of this Sexual Violence Policy for anyone to knowingly make a false complaint of sexual violence or to provide false information about a complaint.

    • Individuals who violate this Sexual Violence Policy are subject to disciplinary and / or corrective action up to and including termination of employment of instructors or staff or expulsion of a student.

    (k) Reprisal

    • It is a violation of this Sexual Violence Policy to retaliate or threaten to retaliate against a complainant who has brought forward a complaint of sexual violence, provided information related to a complaint, or otherwise been involved in the complaint investigation process.

    • Individuals who violate the Sexual Violence Policy are subject to disciplinary and /or corrective action, up to and including termination of employment of instructors or staff or expulsion of a student.

    (l) Review

    • Metrocare Health Academy shall ensure that student input is considered in the development of its Sexual Violence Policy and every time it is reviewed or amended.

    • Metrocare Health Academy shall review its Sexual Violence Policy 3 years after it is first

      implemented and amend it where appropriate. Last Date of Review (Nov 24, 2024).

    (m) Collection of Student Data

    • Metrocare Health Academy shall collect and be prepared to provide upon request by the Superintendent of Career Colleges such data and information as required according to Subsections 32.1 (8), (9), (10) and (11) of Schedule 5 of the Ontario Career Colleges Act, 2005 as amended.

    (n) Policy Conflict

    • If the Sexual Violence Policy conflicts with another policy, such as the Expulsion Policy, the Sexual Violence Policy will prevail

    Sexual Violence Support Resources

    All students can access the following free Sexual Violence Support Resources at any time:

    Canada-Wide Resource of Sexual Assault Centres

    Respect, Educate, Empower Survivors (English)

    https://www.reescommunity.com/resources/#top

    Provincial

    Assaulted Women’s Helpline (English)
    Toll Free: 1-866-863-0511
    #SAFE (#7233) on Bell, Rogers, Fido or Telus mobile TTY: 416-364-8762 www.awhl.org

    Fem’aide (Français)!
    Telephone Toll-Free: 1-877-336-2433 ATS: 1 866 860-7082 www.femaide.ca

    Toronto

    Toronto Rape Crisis Centre: Multicultural Women Against Rape

    Crisis: 416-597-8808 Office: 416-597-1171

    info@trccmwar.ca

    crisis@trccmwar.cawww.trccmwar.ca

    Oasis Centre des Femmes (French)! Téléphone : 416-591-6565
    Courriel : services@oasisfemmes.org! http://oasisfemmes.org/

  • 8.1 Student Complaints Procedure

    Metrocare Health Academy is dedicated to resolving student conflicts promptly with equitable solutions for both the student and the academy. Students are allowed to have a person with them at all stages of the complaint process. We encourage students and staff to have open communication with one another, so that any problems that arise can be resolved immediately before issues worsen. If a problem persists and are not resolved through informal rounds of discussion, the student may follow the formal student complaint procedures listed below:

    Complaint Procedure:

    Step 1

    If a student has a complaint, he/she may request a meeting with the instructor responsible for the program. At the meeting, the student may discuss the complaint with the instructor.
    If the problem is not resolved, the student may proceed to Step 2.

    Step 2

    Please use the space below to explain your complaint.

    Provide as much information as necessary to inform us about any steps taken so far in resolving your complaint.

    What is the preferred resolution that you would like to school to take?

    *Please note that while your views will be taken into consideration, the information here may not be acted upon according to your preference or expectations.

    The student must file a written complaint or sign a “Metrocare Health Academy - Student Complaint Form” reporting the problem and preferred resolution for the school to take.
    The Administrator, after receiving the formal complaint, will meet with the parties involved within 7 days of the written complaint being filed. The student may make a verbal presentation of the complaint at the meeting or have a representative do it. A written response (Student Complaint Resolution Form) will be provided by the Administrator within 14 days of the the meeting, which include a decision statement, reasoning behind the decision and the minutes from the meeting. If the complainant is satisfied with the decision, both the Administrator and the student will sign in agreement of the decision. A copy of the complaint, any associated documents submitted and the decision, will be kept in the Student Complaints File for 5 years.

    Step 3 - Reviewing a Decision

    If the complainant is not agreeable with the decision rendered by the formal procedure above, the student may appeal in writing within 2 days, stating reason(s) why the decision is unsatisfactory. At this point, the College Administrator will immediately form a Review Panel composed of 3 people from the following areas: academics, student representative and campus administrator.

    The panel will review the appeal and within 5 days submit a signed report of its decision (Review Panel Decision Form) describing the reasons for arriving at their decision.
    A copy of the decision will be given to the student, another copy will be kept in the student’s academic file and a third copy will be kept in the Student Complaints File for 5 years for possible annual inspection.

    Contact info of college official authorized to receive and make decisions about student complaints:

    Name: Andrew Frias
    Address: 6464 Yonge St, Unit 208 North York, ON M2M 3X4

    Step 4

    If the concern is still not resolved, the student may contact the Superintendent of Private Career Colleges, Ministry of Advanced Education and Skills Development (MAESD) below.

    Superintendent Contact Information:

    Superintendent of Private Career Colleges
    Ministry of Advanced Education and Skills Development 77 Wellesley Street, P.O. Box 977
    Toronto, ON M7A 1N3

  • 9.3 Involuntary Withdrawals/Dismissals

    (a) Student Expulsion Policy

    Metrocare Health Academy is committed to taking all reasonable steps to ensure the students have ample opportunities to successfully complete their programs. The Academy has a commitment to ensure that within this general framework that all students are treated fairly and equitably. Students who do not support the academic and ethical goals of Metrocare Health Academy for themselves and their fellow students may be subject to penalties, up to and including expulsion.

    In general, Metrocare Health Academy will attempt to resolve a situation without expulsion. Verbal warning, written warnings and suspension may precede this final and most serious of actions. Where Metrocare Health Academy deems the integrity, safety or well being of the College, students, staff, clients, visitors and other guests is in danger then expulsion may be applied at the Academy's discretion at any point in the process.

    In conjunction with this policy, Metrocare Health Academy ensures that its students have received and are aware of its school policies and its academic policy. The following outlines the conditions under which a student may be expelled with cause:

    1. Academic Dishonesty – students may be subject to expulsion at the discretion of the Academy for academic dishonesty. Academic dishonesty is any word, action or deed performed alone, or with others for the direct or indirect intention of providing an unfair advantage or benefit to self or other student(s) including:

      • cheating

      • plagiarism

      • unapproved collaboration

      • alteration of records

      • bribery

      • lying

      • misrepresentations

    2. Outstanding Fees – failure to pay overdue accounts owing to the academy within the specified period may be grounds for expulsion after a written warning has been given.

    3. Code of Conduct - all students are required to adhere to the Academy's published code of conduct. Students who are found under the influence of drugs and/or alcohol or carrying weapons while on school premises or practicum facility premises will be subject to immediate expulsion.

    4. Significant Omissions or Errors in Admissions Documentation – the Academy has a responsibility to ensure students have been admitted in accordance with the registration requirements for the program. Students who knowingly misrepresent their applications are subject to immediate expulsion.

    5. Academic Failure – students who fail to achieve the required academic standing in their programs may be expelled from the program. The Academy may at its discretion offer alternatives to a student and these are outlined in the academic policies for the program of study.

    6. Attendance – students who do not achieve the required attendance as stated in the Academy’s Attendance Policy (Part 3 - School Policies) are subject to expulsion.

    7. Harassment or Discrimination – the Academy does not condone harassment or discrimination of any student, staff, client or visitor to the College. Students participating in harassing or discriminatory activities that are racial, sexual, or pertaining to sexual orientation in nature may be subject to immediate suspension depending on the severity of the activity and pending investigation.

      Any student, who is deemed by the investigation to have engaged in severe harassing or discriminatory activities, may be expelled at the discretion of the college, depending on the severity of the activity.

      Racial harassment means bothering, threatening, or treating someone unfairly because of their race, colour, ancestry, birthplace, religious belief, ethnic background, citizenship, or language.

      Sexual harassment means bothering someone by saying or doing unwanted or unwelcome things of a sexual or gender-related nature including touching inappropriately, making offensive jokes about women and men, making sexual suggestions or requests, staring at or making unwelcome comments about one’s body, displaying sexually offensive pictures, or being verbally abusive because of one’s gender.

      Sexual orientation harassment means treating someone unequally because they are gay, lesbian, heterosexual, bisexual, or living in a same-sex relationship. This could include making a hurtful comment or action to an individual that is known or ought to be known to be unwelcome, making Homophobic jokes or hints about a person's sexual orientation or same-sex partnership status, or displaying of disrespectful signs, caricatures, cartoons or graffiti.

      In determining what constitutes harassment or discrimination, the Academy refers to The Ontario Human Rights Code. Students requiring more specific information may refer to the specific code as posted on the Provincial web site (http://www.ohrc.on.ca/english/code/index.shtml).

    8. Misuse of Academy Property – Academy property is for the provision of Academy services. Students who damage, misuse, steal or otherwise use the property in a way that is prohibited may be expelled and required to make restitution.

    Endangerment of Staff or Students – The Academy is committed to the right of all Academy staff, students, clients and visitors to be safe. Students who by action or neglect in any way endanger the safety of themselves or others may be expelled.

    Prior to expulsion, depending on the severity and nature of the situation, the Academy may take intermediate steps at its discretion including:

    • verbal warning

    • written warning

    • suspension

    • expulsion

    Notification:
    Students who are subject to expulsion for any reason will be notified in writing, either hand delivered or by registered mail with return receipt. Metrocare Health Academy is not responsible for non-delivery by registered mail if the student has not provided a valid home address where the student currently resides.

    The notification will contain a description of the basis for expulsion and the effective date. Expelled students who dispute the facts of the expulsion and wish to appeal must appeal the decision in writing within one week of the notification by following the college’s student complaint procedure provided to the student and by providing sufficient proof to support the complaint.

    A Student whose expulsion is upheld after having followed the college’s student complaint and appeal procedure, may file a further appeal through the Complaints process of the Ministry of Training, Colleges and Universities, provided the students are attending a program approved under the Private Career Colleges Act, 2005.

    If a student's appeal is successful and he/she is eventually reinstated as part of the internal academy or Ministry appeal processes, than the Academy will arrange for the student to make up the training time that he/she had missed since the date of expulsion specified in the written notification.

    Fees
    Settlement of student’s accounts, for students that have been expelled, will be completed under the Academy's Fee Refund Policy, using the effective date of expulsion as the final day of attendance in their program of study.

    Return of Property
    A student who is expelled is responsible for the return of any Academy property in his/her possession within 10 days of the expulsion and will be held financially responsible for any property not returned in good condition or as outlined in the student contract.